Shipping & Delivery Policy
At Masoi Foods, we’re committed to delivering your favourite handmade spices safely and on time. Here’s everything you need to know about our shipping process:
📦 Where We Ship
We currently ship orders all across India.
⏱️ Order Processing Time
All orders are usually processed and dispatched within 1–2 working days from the date of purchase.
🚚 Delivery Timelines
Once dispatched, delivery typically takes 5–7 working days, depending on your location. This applies to both metro and non-metro areas.
💸 Shipping Charges
- Free shipping on orders above ₹999
- A flat delivery charge of ₹49 is applied to orders below ₹999
📦 Delivery Partners & Tracking
We ship via trusted courier partners through Shiprocket. Once your order is dispatched, you’ll receive a tracking link to stay updated on the delivery status.
❗ Delivery Issues
- If your package is damaged, lost, or undelivered, we will either reship your order or issue a full refund.
- If you’re unavailable during delivery, our courier partner will retry the delivery at your address.
📝 Special Requests
If you have any specific delivery instructions, feel free to leave them in the order notes—we’ll do our best to follow them.