Refunds & Cancellations

At Masoi Foods, we care about your satisfaction. Since we deal in handmade food products, we follow a transparent and simple refund and cancellation policy.

🛍️ Return & Refunds

We only accept returns if the product is damaged or tampered during delivery.
To request a refund, please follow these steps:

  • Contact us within 24 hours of receiving the package.
  • Share clear photos of the damaged product and packaging.
  • Once verified, we will initiate a refund or replacement.

    Note: Returns are not accepted for reasons like taste preference or change of mind.

    🚫 Cancellations

    You may cancel your order before it is dispatched.
    To cancel, please contact us on email or phone as soon as possible.
    Once the product is shipped, cancellation will not be possible.

    💸 Payment Refund Timeline

    If your refund is approved, the amount will be credited to your original payment method within 5-7 business days.

    For any help, please reach out to us at:
    📧 Email: masoifoods@gmail.com
    📞 Phone: +91 7400418647